
|
|
| Woolworths launches 'drive-thru' |
Posted Date: 09/08/2012
By Inside Retail
Woolworths has launched what it says is Australia's "first" drive-thru supermarket, allowing customers to collect their shopping without having to get out of their car.
UPDATE: Yet Coles has been operating a similar innovation for over two years, with 42 Click & Collect stations operating at its stores across the country.
The "click & collect drive-thru" service launched this week by its direct competitor is at Woolworths Warringah Mall in Sydney and is free to use.
Woolworths online shoppers can now complete their order online, select drive-thru option, and choose a collection time between 10am and 7pm to collect their groceries.
Customers will need to present identification at the Woolworths drive-thru bay where an attendant will pack their shopping into their car.
UPDATE: Coles' model is strikingly similar, where a customer's pre-ordered groceries are handed over by a drive-through attendant.
UPDATE: "Coles team members bring the groceries out to the customer’s car and load the groceries into the customer’s boot," says Jim Cooper, corporate communication manager of Coles.
UPDATE: "The service has proven very popular with customers, and we’re now managing several thousand customer orders a week through this model."
Brian Sturrock, Woolworths' national online operations manager, said that since the launch of its "click & collect" service the company has received a large amount of customer feedback asking about a drive-thru service.
"Customers are constantly telling us that they want more flexibility around how and when they shop," said Sturrock.
"The drive-thru service is another way we are offering our customers choice and the ability to tailor their shopping experience to suit their lifestyle, whether this means shopping instore, getting your groceries delivered or picking them up from your local store." |
Tuesday, August 14, 2012 by Sean
80% of these responses are garbage, I think this is a great idea, great time saver, which this days costs more than anything. Good job!!
Monday, August 13, 2012 by Brian
Well do agree that already stretched staff will be overrun with this exciting new feature, all in the name of profits.
I do sympathise with the mother with sick children and suggest she uses the home delivery service s she doesn't even have to take them out. This actually creates more jobs.
These sort of inovations will only work when shareholders agree to link profits to wages. For every dollar of profit a certain percent must be spent on wages. Productivity will ultimately increase as then will service and ultimately profits.
Friday, August 10, 2012 by Iscariot
Have to say I agree with Lisa here. I have as much love for the duopoly as the next person, but if half the muppets who have posted in this thread are retailers then it's no wonder retail is up a creek without a paddle.
Coles/Woolies are responding to the changing nature of society and the consumers need....the fact so many of you are bleating like this is a bad thing & seeking to blame someone for societies ills is also a reason why your own businesses are probably stagnating.
Friday, August 10, 2012 by Lillian
Woolworths and Coles are horrible businesses. Our society is already soul-less enough with people thinking hot desking is a great idea...soon we will not have to interact with anything at all...both businesses destroy the connection of people and where they get their food...now kids are going to grow up thinking steak is a produce made on line and collected at a small window from a pimply teenage boy.
Thursday, August 09, 2012 by LLORD
At least this way the centre owners get to capture the sales in turnover rent calculations.
The Woolies & Coles cant deny the point of sale is at the store.
Thursday, August 09, 2012 by carole
Lol@Mark and Peter
Thursday, August 09, 2012 by reader
This is another abuse of technology. This kind of service is another blow for people security in the retail sector. You are taking away the opportunity for employment. School kids that had jobs in the retail and supermarket sector,and also part time Mums looking for part time hours will be gone all for pretentious Yuppie's and Prima donna's that are too lazy to get out of their car to do groceries. I pray for Armageddon. If this is our future I don't want any part of it.
Thursday, August 09, 2012 by lisa
To those who think it's not such a good idea and prefer to actually go in store,just let me know when your going to Woolies next and I let you take my two sick screaming boys under two years and see how you go...haha and then we can drive thru the bottle shop and get u a well deserved scotch....lol
Thursday, August 09, 2012 by lisa
Why are people being so sarcastic and critical of this.You don't have to use it if you don't want to.If you are like me with
two boys under two years old who aren't feeling well.This would be perfect to use a few times. Hmmm... no ones complains about the drive thru bottle shops... funny that.
Thursday, August 09, 2012 by JJ
No it won't. We'd rather have it delivered!
Thursday, August 09, 2012 by Beerzy
Welcome to the 1980's. I remember growing up and this was very common, along with leaded petrol, retro shopping centres with indoor palms and awesome water features, layby and indoor smoking facilities.
Thursday, August 09, 2012 by Nicole
Not only can we queue in our cars for Woolworths Petrol, but now we can queue in our cars to collect Woolworths groceries, while under resourced staff sprint back and forth between our bootspaces. It sounds totally different to the instore experience, so new and so cool.
Thursday, August 09, 2012 by Karen
What about drive thru' pokies, Woolworths are big on them...
Thursday, August 09, 2012 by Peter
Totally agree its all going over the top,I understand that people have families, business and can be time poor but come on, they need to be able to do things for themselves instead of having everything done for them its all about money and being lazy each generation is getting worse.
Thursday, August 09, 2012 by HURBNZAR
Good idea, but I'm more concerned with Woolworths getting into insurance, increasing its home brand share up to 35% of all groceries in a few years and its general dominance of the retail grocery sector in Australia: which seems to expand every day. And it must never be allowed to open its own pharmacy (as its been wanting to do for years): the biggest seller of tobacco products in Australia can't sell wellness!
Thursday, August 09, 2012 by Ben
This is just great, i hope it expands to more Woolworths outlets
Thursday, August 09, 2012 by merk
it is soon to be followed by home-shop for petrol... so you don't have to even leave the house to have your car filled with fuel
Thursday, August 09, 2012 by Peter
LOL@Mark
Thursday, August 09, 2012 by Mark
Will be a hit with yummy mummies in 4WD's
Please note: all comments are subject to moderation for legal reasons and to prevent spam. We'll approve your comment as quickly as we can. If you don't see it appear you do not need to repost it.
| Related news |
| |
 |
Dulux severs Masters dealLocal company pulls stock from Masters, as the US joint venture with Woolies buddies up to American company. |
|
 |
Surfwear brands caught in a rip In today's Inside Retail Digital weekly, we look at the local surfwear sector, and see
how several brands are searching the horizon for a sunnier patch of sky. |
|
 |
Paper clippings go digitalBargain hunters can throw away their supermarket receipts, with Shop A Docket launching an online platform. |
|
 |
Swan Services in adminNational cleaning company, with shopping centre clients, placed in voluntary administration. |
|
|
|
| |
|
|
| Editors Picks |
| |
|
|
Visual spectacularFirst impressions can be lasting, and quality VM can say volumes about a retail store before a cu... |
The new luxuryBaffled by fashion? French fashion consultant Jean Jacques Picart can simplify it for you. |
Giving backWhile some department stores are struggling, Britain's John Lewis is an example of one getting it... |
The perfect stormRetailers will face further pain as the impact of global fast fashion giants entering the Austral... |
|
|
| |
 |