presents

Humanising retail – a spin on HR

Tools for Retailers to Work Smarter

Inside Retail Academy brings together retailers and suppliers to connect and be educated by key industry leaders, brands and thought leaders on a focused subject relevant to the challenges being faced in the industry.

This is a one-day forum held in Melbourne (4 June) and Sydney (6 June) hosted at CommBank HQ.

Event Details

Tuesday 4th June – Melbourne
CommBank HQ – Level 19, 727 Collins St, Melbourne

Thursday 6th June – Sydney
CommBank HQ – Level 20, 201 Sussex St, Sydney

Time:
8:15am – 8:30pm Registration
8:30am – 2:30pm

Price Retailer: $170+GST $120+GST
Early Bird ends 30th April 2019

Price Supplier/Property: $300+GST 
*Only 20 supplier tickets available per state

Humanising Retail – a spin on HR 

As we begin to see an influx of Gen Z entering the Australian workforce, what do new and existing employees want from work? Join us at our June Inside Retail Academy to uncover all you need to know about the future of retail workforce management. Uncover what defines an employer of choice, learn how to build team culture more effectively and hear valuable career lessons from truly inspiring career journeys.

Focus Topics

  • Humans V automation – where machines may replace employees and where they can’t
  • Humans of retail: real lives, real stories, real success
  • How to build an emotionally intelligent business
  • Essentials of an entrepreneurial mindset and why big business can benefit
  • How to use creative leadership to cultivate a happy workplace and happy humans

Through this Academy series, we explore key brand case studies, supported by Academic findings and research and underpinned by the tech that enables the execution.

Roles that the next series of Academy is suitable for:

  • HR managers
  • Learning and development managers
  • People and culture managers
  • Retail management
  • Leadership teams
  • Aspiring leaders/up and comers

Sponsored By

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Featured Speakers

Gabrielle Roux

Gabrielle Roux

Head of Retail - Academy Brand
Location: Melbourne & Sydney

With a career in Retail spanning 17 years across Apparel and Footwear, Gabrielle's background and strengths in human behaviour and NLP, lead her to approach retailing in a people focused and successfully unique way.

Gabrielle has worked for the last 6 years with businesses that had large bricks and mortar growth plans across multiple channels, with the focus being on developing a strong in-store customer experience, driven by passionate and engaged teams and retail leaders.

Her passion for a human approach to retail and having teams and businesses understand the human condition and implement that into how they “do” business - is what she believes has helped her have success in her roles.

Rebecca Dare

Rebecca Dare

Managing Director, ACRS - Monash Business School
Location: Melbourne & Sydney

Dr Rebecca Dare is managing director of the Australian Consumer and Retail Studies (ACRS) research unit at Monash Business School. ACRS specialises in delivering rigorous, evidence-based retail and consumer behaviour research, with a focus to understanding the future of retail; technology and shopper experience; and sustainable consumer choices. Her research expertise areas are consumer brand relationships, consumer engagement and consumer activism. She holds a Masters in Cultural Anthropology from the University of Lund, Sweden and a Ph.D. from the University of Melbourne, Australia.

Rebecca also holds over fifteen years’ experience in senior management, insights, strategy and consulting roles at blue-chip FMCG, gained prior to launching her academic career, and has worked in conjunction with major retail groups across Australia, New Zealand and the UK. Rebecca has extensive practical experience in thought-leadership, translating research insight into actionable business strategies, and presenting to both academic and industry audiences.

Mark Lulham

Mark Lulham

Manager, Talent Acquisition - Victoria's Secret, Valiram
Location: Melbourne & Sydney

Mark Lulham began his recruitment career in 2011 and found it the perfect place to combine elements of his previous careers – retail, marketing, sales and private investigation. After 5 years of agency recruitment and operating his own recruitment/career consultancy business across Australia, Singapore and Malaysia, Mark joined Valiram in Australia as Talent Acquisition Manager in 2016.

Overseeing Australia and New Zealand for the Valiram suite of brands, a portfolio including over 50 Victoria’s Secret, Michael Kors, Rolex, Bath and Body Works, TUMI, Jimmy Choo and Bvlgari stores, Mark has been focused on transforming the recruitment process from transactional to experiential, with major leaps forward in 2018’s “Angel Games” recruitment events for the launch of Victoria’s Secret first full product assortment store in Australia.

At Inside Retail Academy’s Humanising retail event, Mark will be presenting on experiential recruitment and its impact on staffing and the candidate experience.

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Ian Hamilton

National Director Client Services - Genos International
Location: Melbourne Only

Ian is the National Director Client Services of Genos International, a business that specialises in the assessment and development of emotional intelligence, employee engagement and motivation. Through using his extensive experience in learning design and program facilitation Ian works with a range of strategic partners to offer emotional intelligence assessment and development solutions.

Ian has experience across multiple industry sectors and has worked in organizational development roles in Defence (UK Royal Air Force), FMCG, Finance, Hospitality and Smelting. His consulting expertise lies in the areas of leadership development, employee engagement and team effectiveness. Ian has a background in education having completed a Masters Degree in Education at the University of Bath. Ian is the Master Trainer for the Genos Emotional Intelligence Certification Program and facilitates a series of other specialist programs for Genos across their suite of assessment and development products.

Genos International helps professionals apply core emotional intelligence skills that enhance their self-awareness, empathy, leadership and resilience. Genos was formed in 2002 by Swinburne University to bring to the market the first Australian model and measure of emotional intelligence and has grown into an integrated product and service firm now operating in Australia and the UK, with an extensive partner network offering Genos assessments and programs across North America, South America, Europe, India, China, South East Asia and New Zealand.

Julie-Mathers

Julie Mathers

Founder & Chief Experience Officer - Flora & Fauna
Location: Sydney Only

Julie Mathers is the CEO and Founder of Flora & Fauna, an ethical lifestyle and beauty retailer focused on driving change and empowering customers. Julie is passionate about using her skills and platform for purpose.

Julie founded Flora & Fauna 4 years ago with a clear vision to be the most responsible retailer possible with the best customer service. Flora & Fauna has grown 500% year on year and is completely bootstrapped with no external investment. Flora & Fauna was named Online Retailer of the Year at the GALA Awards, Best Small Online Retailer at the ORIAs and won Telstra Small Business of the Year for NSW. Flora & Fauna is also a proud BCorp.

Julie has a strong personal desire to create change for the better and frequently mentors and speaks about responsible retailing. Julie was named Business Person of the Year this Year at the Gala Awards and was named Number 4 in the "Top 50 People in Australian eCommerce".

Prior to founding Flora & Fauna, Julie has worked in the UK, Europe, Asia and now Australia for the last ten years. She has worked in consulting, private equity and with many retailers, including senior leadership roles in Woolworths, Coles and APG & Co.

Julie holds a BA and Masters Degree in Engineering from the University of Cambridge in England.

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Emma Sharley

Tech Co Founder - Sharley Consulting
Location: Melbourne & Sydney

Emma is the Director of Sharley Consulting, a strategic marketing consultancy working with retail, lifestyle and technology companies.

Emma and her team shape the way businesses’ think, act, and plan—helping them to better understand their brand, market, customer, and technology in order to accelerate transformation, drive sustainable growth and foster long-term advocacy.

She has spent most of her career in retail and has a strong track record, winning multiple industry awards. In addition to working with retailers in Australia and overseas, she is also the co-founder of a personalised shopping app, sits on retail and technology advisory boards, regularly speaks at conferences and is an avid contributor to industry publications.

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Tanya Houghton

Chief Operating Officer - Petbarn (Greencross Limited)
Location: Melbourne & Sydney

Tanya Houghton leads the Greencross (GXL) Customer facing team for both Retail and Vet across AU & NZ. Responsible for the GXL Vet, Petbarn, City Farmers, Animates & Vet Care brands. She has 20+years’ experience working in retail and professional services, including 14 years with GXL. Prior to her appointment as COO, Tanya held a number of senior leadership positions in GXL-CEO NZ, National Operations Manager, National Marketing Manager & National Business Development Manager.

With an extensive career in retail & professional services, Tanya has gained a wealth of skills & experience at executive level with a number of leading brands. Her strength is her strategic thinking, commercial acumen & ability to operate across all aspects of business, combined with a leadership style that is collaborative, supportive & proven to deliver business results.

Tanya is passionate about the evolution of business models to exceed customer expectations in a fast paced, ever changing world. Believing strongly that business strategic objectives must be aligned with “continuously evolving” customer’s needs. She has extensive experience in the evolution of customer offers via such initiatives as:

  • execution of growth strategies via NTI sites, acquisition & franchising
  • development of brands of existing networks
  • expansion of professional service offers
  • in-store execution standards
  • development, launch & growth of loyalty programs
  • expansion of bricks & mortar networks via online retailing

Tanya is excited about the opportunity to develop career paths for her teams. Attracting & retaining great talent is a challenge she feels we need to do more to address.

Tanya is a highly energetic and achievement focused leader who is passionate about sustainable long term growth. She leads by example & knows that it is only by listening to your customers, your team & taking people on the journey with you that you can ultimately achieve your business objectives & bottom line results

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Natalie McLean

Chief Retail Officer - Cotton On Group
Location: Melbourne Only

Natalie’s passion for people and clothing has driven a long, professional career in retail.

Natalie first joined the Cotton On Group in 1991 where she spent eight years with the business before taking up the roles of Product Manager Giordano International and Retail General Manager at Rip Curl, which saw her work across markets globally.
Natalie returned to the Cotton On Group in early 2013 taking up the position of General Manager for Cotton On KIDS, where she worked closely with her team to create ranges and products that were both exciting and inspiring and catered to our littlest customer.

In August-2017, Natalie was appointed as Chief Retail Officer (CRO) further cementing her commitment and longstanding career with the Cotton On Group. Within this position, Natalie will lead the Group’s new Mega Retail Operations function which will drive a single minded customer proposition across our mega brands, while delivering exceptional retail experiences our customers will love.

When not escaping for a weekend to the beautiful seaside town of Lorne on the Great Ocean Road, Natalie is following her passion for horse racing with her position as a board member with the Geelong Racing Club.

Cheryl Rae, CAMILLA

Cheryl Rae

People & Culture Director - Camilla
Location: Melbourne & Sydney

Cheryl Rae is a People and Culture Professional who believes in the power of human connection and seeks to help others be all that they can be.

She is currently the People and Culture Director at the iconic Australian & internationally expanding brand, CAMILLA. Here she has amplified the company’s ethos and values and implemented greater focus on internal staff development as well as health and wellbeing. Previous to this, she held numerous senior leadership roles across the retail and FMCG sectors spanning over 25 very colourful years both in Australia and South Africa.

A mother of two, a yoga and wellness advocate, and a NSW State Councillor for AHRI - she hails from the tip of South Africa, and now calls Sydney’s slow-paced northern beaches her home and happy place

Nick Pearce

Nick Pearce

CEO & Co-founder - HoMie
Location: Melbourne Only

Nick Pearce is the CEO & Co-Founder of HoMie, a streetwear clothing social enterprise that uses 100% of its profits to support young people affected by homelessness or hardship. Nick was awarded the 2017 Young Victorian Achiever for Leadership and 2018 National Retail Association's Young Retailer of the Year.

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Phillipa Peel

People & Culture Manager - Retail Prodigy Group
Location: Melbourne Only

Over 14 years of diverse and extensive retail experience with Big box and Specialty retailers across Australia, Asia, Europe and the Middle East. Phillipa is passionate about driving an energetic culture committed to providing the Ultimate Customer Experience.

Charters

Scott Charters

CEO - Flannerys
Location: Sydney Only

Scott Charters is a seasoned executive with over 35 years retail experience.

He is currently the CEO and Managing Director of  The Natural Grocery Company (TNGC). TNCG, which comprises of over 400 team members across the Flannerys, Kunara and Fundies brands – working together to become the best organic and wholefood market in Australia.

TNGC stores offers a huge range of products including certified organic and seasonal fruit and vegetables, free naturopath advice and practitioner only products, great skincare options that are vegan, cruelty-free and non-toxic. TNGC Naturopaths spend over 5000 hours each month assisting customers.

Prior to joining TNGC Scott was the Group Chief Operating Officer at Greencross Limited. Scott had responsibility for the operations of the Retail brands of Petbarn & City Farmers in Australia, Animates in New Zealand and the Greencross Vet brand in Australia. When Scott joined Petbarn the business had 36 stores across the east coast of Australia. On leaving Greencross Scott’s responsibility spanned over 350+ stores and clinics across every state and territory in Australia & New Zealand.

Prior to joining Greencross/Petbarn, Scott spent over 20 years at Woolworths Limited in various operational roles at a store, regional, state and national level. Scott’s last role as an executive at Woolworths was leading the Advertising Department across the supermarket group.

Dave Loat

Dave Loat

President - StoreForce Solutions Inc
Location: Melbourne & Sydney

Dave Loat is the President and Co-Founder of StoreForce, a provider of Performance and Labor Management designed exclusively for Specialty Retail. Dave is based in Toronto, he is passionate about Store Operations, the heart of execution for any retailer, and is constantly amazed by the great Operators he has met. Dave has over 25 years of experience working with some of the best-known brands in retail, and has incorporated these learning’s into the StoreForce solution.

Prior to StoreForce, Dave was a founding partner of Karabus Management, a retail-exclusive management-consulting firm, which grew to be the second largest retail-consulting firm in the world. While at Karabus, Dave had the experience of working with over 100 Retailers across a broad range of formats. One of Dave’s key learning’s from this experience was the lack of simple, intuitive tools designed for store use in Specialty Retail – hence StoreForce was born.

Country-Road-Elle-01

Elle Roseby

Managing Director - Country Road
Location: Sydney Only

Elle Roseby is the recently appointed Managing Director of Country Road. Named the most influential retailer in RagTrader’s Power 30, she is regarded as an authority in strategic brand development and retail management.

The mother of two has forged a remarkable career through fostering positive, results-driven cultures with a focus on innovation and collaboration. Over 30 years, she has risen through the ranks of some of Australia’s most respected retailers, including Myer, Sportsgirl and Supre, her tenures at the latter two is where she cemented her reputation as someone who can orchestrate a rapid brand turnaround.

Known for her ability to redefine and reposition retail brands, Elle is regularly called upon to share her expertise and insight with audiences across Australia including Insider Retailer events, WGSN, Melbourne Fashion Week, women’s leadership panels and private mentoring sessions.

Elle is passionate about community enterprises and has spearheaded initiatives such as the Butterfly Foundation and collaborated with charities like Headspace, Dignity Dream and the Graham Dingle Foundation. Elle is adherent about young local talent and has been involved in the RMIT TRI Project.

At Country Road, she is busy reinvigorating the lifestyle brand famous for its quality, design and effortless style. She has embedded a fresh leadership team and delivered a clear brand vision, which aims to inspire modern Australian living every day.

Agenda

Thursday 4 June 2019 – Commbank HQ Collins St, Melbourne

8:15am – Registration and Arrival

8:30am – Opening Intro

8:45am – A Gen Z workforce – post growth mindset
Rebecca Dare, Managing Director, ACRS – Monash Business School

9:30am – Real stories, real people, real lives
Nick Pearce, Co-Founder and CEO – Homie

9:45am – Real stories, real people, real lives
Elle Roseby, Managing Director – Country Road Group

10:00am – Real stories, real people, real lives
Phillipa Peel, People & Culture Manager – Retail Prodigy Group

10:15am – Real stories, real people, real lives
Natalie McLean, Chief Retail Officer – Cotton On Group

10:30am – Empowering your most important team members to excel with Customers while meeting their goals
Dave Loat, President -StoreForce Solutions Inc

10:50am – Morning Tea

11:30am – Experiential recruitment and its impact on staffing and the candidate experience
Mark Lulham, Manager, Talent Acquisition – Victoria Secret’s, Valiram

11:50am – Debate: Technology vs Humans
Cheryl Rae, People & Culture Director – Camilla
Emma Sharley, Tech Co Founder – Sharley Consulting
hosted by Rebecca Dare, Managing Director, ACRS – Monash Business School

12:10am – Workshop:  The role of emotional intelligence in retail services
Ian Hamilton, National Director Client Services – Genos International

12:40pm – Using neuro science and academic insights to make better decisions
Dr. Juliet Tobias – Webb, Senior Manager in Behavioural economics – Commonwealth Bank

1:00pm – Working lunch & round table discussions

presented by Commonwealth Bank

presented by Hays Recruitment

– Consistently Raising Retail Acumen Across Your Business
presented by StoreForce

2:30pm – Event wrap up

Thursday 6 June 2019 – Commbank HQ Sussex St, Sydney

8:15am – Registration and Arrival

8:30am – Opening Intro

8:45am – A Gen Z workforce – post growth mindset
Rebecca Dare, Managing Director, ACRS – Monash Business School

9:30am – Real stories, real people, real lives
Gabrielle Roux, Head of Retail – Academy Brand

9:45am – Real stories, real people, real lives
Scott Charters, Managing Director – Country Road Group

10:00am – Real stories, real people, real lives
Tanya Houghton, Chief Operating Officer – Petbarn (Greencross Limited)

10:15am – Real stories, real people, real lives
Julie Mathers, Founder & Chief Experience Officer – Flora & Fauna

10:30am – Empowering your most important team members to excel with Customers while meeting their goals
Dave Loat, President -StoreForce Solutions Inc

10:50am – Morning Tea

11:30am – Experiential recruitment and its impact on staffing and the candidate experience
Mark Lulham, Manager, Talent Acquisition – Victoria Secret’s, Valiram

11:50am – Debate: Technology vs Humans
Cheryl Rae, People & Culture Director – Camilla
Emma Sharley, Tech Co Founder – Sharley Consulting
hosted by Rebecca Dare, Managing Director, ACRS – Monash Business School

12:10am – Workshop:  The role of emotional intelligence in retail services
Ian Hamilton, National Director Client Services – Genos International

12:40pm – Using neuro science and academic insights to make better decisions
Dr. Juliet Tobias – Webb, Senior Manager in Behavioural economics – Commonwealth Bank

1:00pm – Working lunch & round table discussions

presented by Commonwealth Bank

presented by Hays Recruitment

– Consistently Raising Retail Acumen Across Your Business
presented by StoreForce

2:30pm – Event wrap up

Brands that have attended Academy events

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