About the author
Peter James Ryan
Peter James Ryan is acknowledged as one of Australia's leading retail business and marketing consultants, presenters, authors and industry commentators, backed by over 30 years’ experience working in and on retail businesses. Peter has been a regular contributor to Inside Retail since 2011.
Executives’ relationship with staff must change to deliver the kind of customer experiences that can rescue retailers from their downward spiral.
There’s no shortage of opportunities for success in retail today – leadership’s challenge lies in distilling the useful, from the superfluous.
Retail opportunity has and always will be about the differences between shoppers not the sameness.
The banking royal commission will let us vent but has little chance of fixing the problem.
What can retailers learn from Facebook’s woes?
Retreating to the defensive ground of ‘glorified Kmart’ out of fear, deeply entrenches the very problems that are killing the struggling retailer.
Though technology has indeed changed all our retail lives, it is risky to think future shoppers only have eyes on their mobile phone screens.
Segmentation may be seen as the key to tapping into your key customers, but segments don’t walk through the door to buy – humans do.
Colourful streetscapes, courtyards, laneways and gardens are increasingly drawing consumers away from bland, cookie cutter monsters.
The ailing retailer can have a very bright future, but two things need to change.
Differentiation doesn’t mean a new logo.
Can someone explain how retailers that sit on some of the world’s richest sources of big data, fail to compete with those who, in some instances, have none?
Australian retail businesses cannot continue to do what they are doing, the same way they are doing it.
Two forces combined are ruining the six weeks before Christmas.
Modern retailers need to display they care or the cash register won’t ring.
Retail is overdue for a clean out and we’re in the middle of it now – globally.
E-commerce should not be an automatic inclusion in the operational armoury of all retailers.
Australian retailers need to be supported in taking the necessary risks to successfully challenge on the global scene.
Asking for systemised likes and ratings after every transaction is only going to end up alienating customers.
Aussie retailers must reignite product development that leads to consumer acknowledged differentiation or they are dead.