About the author

Peter James Ryan

Peter James Ryan

Peter James Ryan is acknowledged as one of Australia's leading retail business and marketing consultants, presenters, authors and industry commentators, backed by over 30 years’ experience working in and on retail businesses. Peter has been a regular contributor to Inside Retail since 2011.

Articles

Motivating people requires empathy

Executives’ relationship with staff must change to deliver the kind of customer experiences that can rescue retailers from their downward spiral.

The only question a retailer needs to answer

There’s no shortage of opportunities for success in retail today – leadership’s challenge lies in distilling the useful, from the superfluous.

It’s all about balance

Retail opportunity has and always will be about the differences between shoppers not the sameness.

Eyes off the customer

The banking royal commission will let us vent but has little chance of fixing the problem.

How does the Facebook inquiry relate to retail?

What can retailers learn from Facebook’s woes?

So what’s the game plan now for Myer?

Retreating to the defensive ground of ‘glorified Kmart’ out of fear, deeply entrenches the very problems that are killing the struggling retailer.

Recruiting the next generation of shoppers

Though technology has indeed changed all our retail lives, it is risky to think future shoppers only have eyes on their mobile phone screens.

The reality of segmentation

Segmentation may be seen as the key to tapping into your key customers, but segments don’t walk through the door to buy – humans do.

The future Is local

Colourful streetscapes, courtyards, laneways and gardens are increasingly drawing consumers away from bland, cookie cutter monsters.

Myer – a case study in who shouldn’t invest or lead retailers

The ailing retailer can have a very bright future, but two things need to change.

Differentiate or die

Differentiation doesn’t mean a new logo.

Data can’t save our department stores

Can someone explain how retailers that sit on some of the world’s richest sources of big data, fail to compete with those who, in some instances, have none?

A free ride from the economy to lift your profit isn’t on the horizon

Australian retail businesses cannot continue to do what they are doing, the same way they are doing it.

Christmas retail – what a turkey!

Two forces combined are ruining the six weeks before Christmas.

It’s all in the detail

Modern retailers need to display they care or the cash register won’t ring.

Mirror, mirror on the wall, so who is the cheapest of them all?

Retail is overdue for a clean out and we’re in the middle of it now – globally.

Not being online can be liberating

E-commerce should not be an automatic inclusion in the operational armoury of all retailers.

We have the wrong attitude to retail ambition in this country

Australian retailers need to be supported in taking the necessary risks to successfully challenge on the global scene.

Technology desperate to be liked

Asking for systemised likes and ratings after every transaction is only going to end up alienating customers.

How much for retail manufacturing?

Aussie retailers must reignite product development that leads to consumer acknowledged differentiation or they are dead.

Twitter

UK retailer opens the first of its new Jack’s grocery stores. https://t.co/oLdAjc4BhI

9 hours ago

Confectionery retailer to relaunch pop-up Insta-Museum in two Myer stores next year. https://t.co/DJvjNOzqmz

10 hours ago

New store continues Sephora's push into the niche beauty market. https://t.co/nVf92KGpg6

11 hours ago
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