About the author

Peter James Ryan

Peter James Ryan

Peter James Ryan is acknowledged as one of Australia's leading retail business and marketing consultants, presenters, authors and industry commentators, backed by over 30 years’ experience working in and on retail businesses. Peter has been a regular contributor to Inside Retail since 2011.

Articles

customer with credit card

Eyes off the customer

The banking royal commission will let us vent but has little chance of fixing the problem.

Zucks

How does the Facebook inquiry relate to retail?

What can retailers learn from Facebook’s woes?

Myer3

So what’s the game plan now for Myer?

Retreating to the defensive ground of ‘glorified Kmart’ out of fear, deeply entrenches the very problems that are killing the struggling retailer.

kawana-shoppingworld

Recruiting the next generation of shoppers

Though technology has indeed changed all our retail lives, it is risky to think future shoppers only have eyes on their mobile phone screens.

cosmetics,customers

The reality of segmentation

Segmentation may be seen as the key to tapping into your key customers, but segments don’t walk through the door to buy – humans do.

Pitt St Mall Lighting Launch

The future Is local

Colourful streetscapes, courtyards, laneways and gardens are increasingly drawing consumers away from bland, cookie cutter monsters.

Myer3

Myer – a case study in who shouldn’t invest or lead retailers

The ailing retailer can have a very bright future, but two things need to change.

Louis-Vuitton-Marina-Bay-Singapore-external-signage-115

Differentiate or die

Differentiation doesn’t mean a new logo.

myer david jones

Data can’t save our department stores

Can someone explain how retailers that sit on some of the world’s richest sources of big data, fail to compete with those who, in some instances, have none?

business strategy, analytics, progress

A free ride from the economy to lift your profit isn’t on the horizon

Australian retail businesses cannot continue to do what they are doing, the same way they are doing it.

MACQUARIE_CENTRE_CHRISTMAS_DECORATIONS

Christmas retail – what a turkey!

Two forces combined are ruining the six weeks before Christmas.

store open sign

It’s all in the detail

Modern retailers need to display they care or the cash register won’t ring.

Best Buy Price Match

Mirror, mirror on the wall, so who is the cheapest of them all?

Retail is overdue for a clean out and we’re in the middle of it now – globally.

digital, shop, online, future, omni-channel, multi-channel, online

Not being online can be liberating

E-commerce should not be an automatic inclusion in the operational armoury of all retailers.

idea, business, cloud, lightbulb

We have the wrong attitude to retail ambition in this country

Australian retailers need to be supported in taking the necessary risks to successfully challenge on the global scene.

register, money, price, spending, til, POS

Technology desperate to be liked

Asking for systemised likes and ratings after every transaction is only going to end up alienating customers.

warehouse copy

How much for retail manufacturing?

Aussie retailers must reignite product development that leads to consumer acknowledged differentiation or they are dead.

Miranda Zara

Global sourcing has stuffed fashion – globally

The current cycle of formulaic trend to factory source will not survive the next decade without massive casualties.

Shopping bags, mad, frustrated

Retail would be much easier if you didn’t have to deal with those damn customers!

How blind and inflexible process adherence is destroying customer relationships.

business-strategy5

All it takes is enhanced basics to win

To win in retail you don’t engage in a race to the bottom.

Twitter

The future of collapsed 50-store cafe chain Oliver Brown remains uncertain as concern over the history of its direc… https://t.co/wxwrvDDrOJ

2 hours ago

UK department store to reduce waste with new program. https://t.co/odR17AFaXl

14 hours ago

Infamous loyalty program is now a reality for Australian consumers. https://t.co/DHMSMnt5xQ

22 hours ago
x

SUBSCRIBE
FREE NEWS BRIEFS Get breaking news delivered