About the author
Clair van Veen
Clair van Veen is a strategist and acting GM at Designworks.
Clair van Veen reflects on the old and new of what is working in the global retail landscape.
Big box retailers have been slower to transform their network strategy, writes Clair van Veen.
Clair van Veen discovers a new best practice grocery experience.
Smart businesses have been preparing for ongoing change for years, writes Clair van Veen.
Clair van Veen looks at the impact the raft of international fast fashion brands opening in Australia have had on the retail landscape.
Claire van Veen identifies the four types of health and wellness shoppers you should be targeting.
Stop assaulting their senses if you want customers to spend more time in your store, says Clair van Veen.
Clair van Veen considers the different emotional needs driving consumers to purchase.
Rather than old fashioned then, perhaps service is a classic, writes Clair van Veen.
Clair van Veen asks, is it local if we simply localise the communications instore?
Clair Van Veen on the importance of meeting customer expectations.
What do Apple, Magnum, and Nespresso have in common? They’re all pioneers of the direct to consumer model.
Clair Van Veen profiles three types of lifestyle activists that are changing the face of retail in 2014.
Clair van Veen finds out what we can learn from Sweden’s ICA Kvantum, Trader Joe’s, and a Russian supermarket.
The art of brand origin and storytelling has never been so important, says Clair van Veen.
Taco Bell made a creative debut in Melbourne this week, treating customers to a world-first "tram-thru". #retail1 day ago