About the author

Gary McCartney

Gary McCartney


Finding wonderland

There’s nothing like a trip to Paris and London to remind you what style, innovation and creative retail really look like.

The best of Bangkok

Thai retail is on the rise with quirky new hybrid concepts being created, a focus on community and an appreciation for innovative use of technology.

In search of the new shopfront

As customer experiences and expectations of retail evolve, so too must shopfronts. It’s time for a rethink.

Re-inventing shopping

Do we need to reinvent shopping centres, or reinvent shopping itself?

The path to purchase is no longer linear

Customers’ path to purchase has changed – and retailers need to be paying attention.

Scandinavian luxury

Twelve year old brand reinvents itself with a transformed Sydney showroom.

Too much information

Bombarding the customer with signage instore can be a mistake – actions speak louder than words.

New old ideas

The reinvention of old ideas in new ways is transforming the city of London into a new old city.

Breaking down the barriers

Making things easier for customers instore can boost a retailer’s performance.

The Freedom effect

An iconic Australian furniture and homewares brand has undergone a makeover, making it a true 21st century brand.


Weaving a story around your product and store can have positive benefits for sales, writes Gary McCartney.

The layer cake

The key to making your store adaptable adaptable to changes in trends is to keep it simple, says Gary McCartney.

The value formula

Selling value priced items doesn’t mean your store has to look like a plain white box, explains Gary McCartney.

On its head

Upside down is the new right way up when it comes to store design and lighting, says Gary McCartney.

Try it, you’ll like it

Give your customers a taste of an experience, and you’ll have them coming back for more, writes Gary McCartney*.

Cloud technology overlooked

Small businesses not using cloud technology could be losing revenue.

It’s interactive

Harnessing the power of digital technology is about more than putting some iPads instore, writes Gary McCartney.

Northern exposure

A good retail experience is about more than just good product. Great Dane’s second Melbourne store proves it can walk the talk, writes Gary McCartney.

Credit rebound

Demand for credit showing signs of life.

Retailers ‘to get boost’

Retailers are set for a boost from interest rate cuts and the budget, according to economist’s projections.


Do you know any retailer with exceptional customer experience? Nominate them at 2020 Retailer Awards:… https://t.co/Tc3DDjJbFV

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Nominations for 2020 Retailer Awards are officially open! Tag retailers you believe provide exceptional customer ex… https://t.co/wkhQq3UjFE

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Retail industry bodies including @OZretailers and @retailaustralia are calling on @QldGov to abandon plans to make… https://t.co/8u1zPN0CAg

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