About the author
Graham Lack has over 35 years retail experience in senior management roles at Luxottica and Suzanne Grae. He has had management roles in Retail Operations, Finance, IT, Marketing, Merchandise Planning and Logistics. He holds a B.Sc and MBA.
Despite many retailers knowing what GMROI stands for, its calculation and interpretation are not well known at all.
Before embarking on the search for the holy grail, retailers should focus on the things that matter most.
Dismiss sizing and allocating as simple exercises at your own peril.
You might be shocked at how much lost sales are costing your business.
You don’t need much AI to work out that different climates means different jackets.
We’ve all had new ideas at work, but does that make us entrepreneurs?
Most retailers in this day and age are probably at best multi-channel entities.
Part two: Maybe retailers are the rats and the customers have conditioned us.
The source of fashion retailing woes can actually be tracked back to the early 1980’s.
So what exactly has the internet changed if not our fundamental consumer behaviour?
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