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Are you getting the best retail lease deal?

Rent is a serious commitment, but too few retailers know their numbers.

Ubiquitous shopping: Why this trend is set to transform the next phase of retail

Why retailers need to embrace social media, smart speakers and more.

The mindset of our most successful retailers

What are the hallmarks of resilient retailers?

Why ultra-personal shopping is the future

Experiences need to be personalised to the individual.

Welcome to the biggest retail month of the year

It’s time to get used to the new reality.

What Walmart can teach retail

Three lessons that apply to any retailer.

Why gender diversity is not enough

The single-minded focus on gender diversity lets everyone down.

Voice shopping is going to change retail in ways you don’t expect

Brand recognition, pronunciation and more will become important.

Gen Z falls in love with bricks-and-mortar

The coming generation, raised on high speed internet, seems however to like to browse in store – meaning online retailers have to get savvier.

Why culture creates high-performance teams

How does one craft unity and understanding between team members?

Does Myer have all the spokes in its retail wheel?

What the retailer needs to do to stay out of the discounting game.

Retailers that meet the demands of irrational, emotional customers will survive

Learning from Domino’s, Woolworths and 7-Eleven.

Business without borders: Tips for crossing the cultural divide

How to make a good impression and avoid social missteps in any country.

Bridging the gap through digital payment

Maintaining seamless performance is crucial to ensure customers are following through with purchases.

Supermarkets are becoming unrecognisable – and that’s a good thing

Why you’re seeing more sophisticated delicatessens and artisan cheese stations.

Is it time to ditch the NPS?

The NPS was launched in an era before Facebook, Instagram, LinkedIn and Snapchat. Is it still relevant?

Starbucks commits to open 10,000 “greener” stores

Global coffee chain sets ambitious sustainability goal for 2025.

These US cities are reforming shift work – we should too

Overlooking rostering is no longer an acceptable business practice.

The surprisingly rude downside to modern technology

Is new technology turning customers into modern-day monsters?

The six pillars of customer experience

Retailers need to provide a consistent strategy to drive customer experience and loyalty.

Twitter

Online retailer says GST change proved challenging. https://t.co/k9zOjs37J2

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Fashion giant H&M teams up with Swedish streetwear brand Eytys to launch a gender-neutral collection that will go o… https://t.co/9bXinJejRy

19 hours ago

Auckland-based company says third-quarter same-store sales at its Australian KFC outlets rose 2.4 per cent to $33 m… https://t.co/Ov9VO5KekD

21 hours ago
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