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Voice shopping is going to change retail in ways you don’t expect

Brand recognition, pronunciation and more will become important.

Gen Z falls in love with bricks-and-mortar

The coming generation, raised on high speed internet, seems however to like to browse in store – meaning online retailers have to get savvier.

Why culture creates high-performance teams

How does one craft unity and understanding between team members?

Does Myer have all the spokes in its retail wheel?

What the retailer needs to do to stay out of the discounting game.

Retailers that meet the demands of irrational, emotional customers will survive

Learning from Domino’s, Woolworths and 7-Eleven.

Business without borders: Tips for crossing the cultural divide

How to make a good impression and avoid social missteps in any country.

Bridging the gap through digital payment

Maintaining seamless performance is crucial to ensure customers are following through with purchases.

Supermarkets are becoming unrecognisable – and that’s a good thing

Why you’re seeing more sophisticated delicatessens and artisan cheese stations.

Is it time to ditch the NPS?

The NPS was launched in an era before Facebook, Instagram, LinkedIn and Snapchat. Is it still relevant?

Starbucks commits to open 10,000 “greener” stores

Global coffee chain sets ambitious sustainability goal for 2025.

These US cities are reforming shift work – we should too

Overlooking rostering is no longer an acceptable business practice.

The surprisingly rude downside to modern technology

Is new technology turning customers into modern-day monsters?

The six pillars of customer experience

Retailers need to provide a consistent strategy to drive customer experience and loyalty.

$43m in buzz? That’s not what Nike is about

For Nike, it’s about being true to who they are.

Customer First. Second. Third. And fourth.

What retailers could learn from a government centre and a car park.

Blockchain in retail: The transfer of trust in a trustless world

The ability to offer faster deliveries to consumers, without reneging on quality of products or service is becoming a key battleground for retailers.

When was the last time you measured your customer service?

Why are retailers focused on ‘experience’ when they can’t get basic customer care right?

Amazon and PillPack: What now for the pharmacy sector?

E-commerce giant’s acquisition has regulatory implications for the healthcare sector.

Ignore Amazon at your peril

Australians will not spend more because of Amazon, they will just change the way they spend it.

Is the discounting drug worse than the illness?

The true measure of a retailer’s ability is the management of its gross profit.

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