Inside Retail Contributor

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Welcome to the biggest retail month of the year

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Does Myer have all the spokes in its retail wheel?

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Retailers that meet the demands of irrational, emotional customers will survive

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Business without borders: Tips for crossing the cultural divide

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Supermarkets are becoming unrecognisable – and that’s a good thing

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Is it time to ditch the NPS?

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Starbucks commits to open 10,000 “greener” stores

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These US cities are reforming shift work – we should too

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The surprisingly rude downside to modern technology

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The six pillars of customer experience

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$43m in buzz? That’s not what Nike is about

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Customer First. Second. Third. And fourth.

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Blockchain in retail: The transfer of trust in a trustless world

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When was the last time you measured your customer service?

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Amazon and PillPack: What now for the pharmacy sector?

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