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Jared Dickson

Articles

Satisfaction in the age of social media

Customers used to tell 20 people if they had a bad experience. Now they broadcast it to thousands.

Three times unlucky for non-compliant Woolworths

The retailer’s latest payment blunder isn’t its first.

Risk-taker Kogan.com faces down the doubters

The online retailer set the world on fire, but it’s facing new challenges.

Wesfarmers smart to offload Coles side businesses

The liquor, fuel and convenience arms have probably reached the upside potential of growth.

Rip Curl acquisition takes Kathmandu into summer

The outdoor retailer is set to become a major player in surfwear.

Retail Food Group looking for another lifeline

Franchisor turns to shareholders for funds, but do its figures stack up?

Brave retailers defy the odds on US expansion

A new bunch of challengers is getting ready to enter the US market.

Brookes plays matchmaker for Myer and David Jones

Would the struggling department store chains be better together?

Franchisors could face penalties in new wage-theft laws

Franchisors liable for heavy fines and imprisonment under draft legislation.

Department stores slash and burn their way to profit

Myer, Target and other retailers finished FY19 in the black, but at what cost?

Why so many shops sit vacant

Tax deductions for empty shops are just one reason.

Leadership gap leaves The Reject Shop adrift

Analysis: As losses mount, someone needs to make the hard decisions.

Divided we fall: Why retailers must speak with one voice

Retail businesses need one industry body to speak for them on crucial issues.

Players queue to talk pharmacy deregulation

Chemist Warehouse urges government to drop restrictions.

Analysis: The David Jones deal

Woolworths Holdings punt on DJs has proved costly. How did they get it so wrong?

A good sell for retail stocks

Although many floats of retailers have failed in recent years, there are a few that bear watching.

Is bigger actually better?

Retailers are revisiting the calculus on store expansion.

World of retail does some soul-searching

Wesfarmers, Woolworths, Debenhams and others face fundamental questions.

Metcash independents see market share under threat

A reinvigorated Metcash is still being squeezed, as competitors retool their strategies.

Franchisors face raft of class actions

Domino’s is just the latest franchise business to be served.

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