Shoplifting and employee theft hurting retail
Shoplifting, employee or supplier fraud, and administrative errors (‘shrink’) are collectively costing the average Australian household more than A$424 per year, according to statistics published in the 2014-2015 Global Retail Theft Barometer, released internationally today.
While retail shrink dropped in Australia from one per cent of sales in 2013-2014 to 0.96 per cent during 2014-2015 (based upon responses from common retail respondents who participated in Global Retail Theft Barometer surveys both years) the problem continues to cost Australian retailers A$2.7 billion per year.
“Globally, this compares to 1.42 per cent, a figure also up from the previous 0.94 percent average of all common retailers surveyed the previous year. In fact, amongst the four APAC countries that were surveyed, Australia registered the lowest shrinkage rate (1.02 per cent) during 2014–2015,” said Mark Gentle, VP– Sales Asia Pacific with Checkpoint Systems (Aust/NZ).
Shoplifting and employee theft are leading causes
Shoplifting continues to plague the retail industry due to the escalating problem of organised retail crime, easy sales of stolen merchandise through online sites, reduced investments in loss prevention tools and resources, and the general perception of shoplifting as a “low-risk/non-offensive” crime.
“Shoplifting was the biggest cause of retail shrink in 18 of the 24 countries surveyed. This was reflected in Australia, where shoplifting ranked first at 39 per cent and employee theft ranked next at 25 per cent.
“The primary reasons for employee theft were weak pre-employment screening procedures, reduced associate supervision, increasing part-time workforce (especially during peak sales periods when theft is highest), and the easy sale of stolen merchandise,” said Gentle.
Small size, high value
Shoplifters and dishonest employees in Australia primarily targeted small and easy to conceal items such as mobile accessories, batteries, fashion accessories, and razor blades, as well as high-value items with high resale value, such as denim, handbags, iPhones/smartphones, perfumes and fragrances, and surprisingly, infant formula.
When sorted by retail vertical, the most stolen items included denim (apparel and fashion accessories); batteries (DIY home improvement); mobile device accessories (electronics); infant formula (food and beverage); and makeup products (health and beauty).
Supermarkets take the top spot in retail shrinkage
APAC supermarkets/grocery retailers (1.68 per cent), sports goods stores (1.32 per cent) and hypermarkets/mass merchandisers (1.06 per cent) witnessed the highest shrink rates because of the widespread prevalence of internal and external retail theft targeting their merchandise.
Christmas encourages five finger discounts
Unlike other regions (where winters witnessed the highest shrink), Asia Pacific witnessed the highest shrinkage during summers, followed by spring, autumn, and winters. Shrinkage risk during all four seasons was the maximum during sales period when customer traffic/footfall in stores is high, making it difficult to implement loss prevention solutions.
The Global Retail Theft Barometer
“This is our fourteenth year of supporting what continues to be the industry’s only global statistical research,” said Gentle.
“To combat shrink, retailers are adopting strategies to approach losses from a wider perspective from all levels within the organisation and work with their supplier and solutions partners. With the right technologies, people and processes, they can achieve improved merchandise availability, which directly impacts shoppers’ satisfaction and retailers’ profitability.”
The study, underwritten by an independent grant from Checkpoint Systems, Inc. was carried out 2014-2015 by The Smart Cube and Ernie Deyle, a retail loss prevention analyst. It was based upon in-depth phone and written survey interviews conducted in 24 countries among more than 200 retailers representing nearly US$1 trillion in sales during 2014-2015.
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