Christmas courier challenges

Australia Post, Christmas,deliverySmall Australian retailers are unprepared for shipping challenges this Christmas in research findings released today by Temando, a shipping and fulfilment commerce platform.

According to the survey, 83 per cent of 200 Australian retailers surveyed said they were not well prepared to handle shipping delays.

Retailers were asked how well they are prepared with multiple shipping options, including express and same day delivery, for shoppers this holiday season. Overall three quarters (77 per cent) indicated they were not.

Only 26 per cent of micro, 15 per cent of small and 25 per cent of mid-size Australian retailers feel well prepared to offer a variety of shipping options. Enterprise retailers fared better with 75 per cent feeling organised with their offering.

The survey of micro, small, mid-sized and enterprise retailers, explored the shipping-related challenges they face and exposed difficulties, particularly with smaller retailers, in relation to high shipping costs and satisfying customers over the peak period.

“Shipping and fulfilment are highly complex and important processes not only for business operations, but for keeping customers happy, especially as many online stores hit their peak sales period when customers are prone to be distressed and unsatisfied if gifts arrive late,” said CEO and co-founder of Temando, Carl Hartmann.

Three quarters (77 per cent) of retailers are not well prepared to offer multiple shipping options this Christmas.

Hartmann said many outlets rely on manual or partially automated systems for customer product returns (76 per cent), delivery tracking and customer communication (69 per cent), booking a carrier (68 per cent), and warehouse management (66 per cent).

Want more Inside Retail? Subscribe to Inside Retail Weekly now and get our premium print publication delivered to your door every week.


Comment Manually

Inside Retail Polls

Schwarz Group, Aldi and the big two
How will the Aussie entry of either Kaufland or Lidl impact the supermarket industry?

Inside Retail Directory


New CBA research displays retailers bullishness and willingness to innovate and fail.

8 mins ago

Sue Nairn, kikki.K's Global Retail Director is on stage at Inside Retail Live, Festival of Ideas. Get your tickets…

3 days ago

A look back at what made headlines this past week.

3 days ago

FREE NEWS BRIEFS Get breaking news delivered