The attitude adjustment
I’m all too frequently amazed by this; and not in a good way. In this day and age, considering all we know about the importance of cultural fit and the known costs of poor hiring decisions, too many retailers still utilise outdated and ineffective hiring practices, and are still intent on hiring solely for experience and skill without considering attitude.
While the first two are important, research has overwhelmingly declared attitude to be the more critical attribute.
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