What are we doing to our people?

for blind bureaucracy columnThe sixth President of the United States of America – John Quincy Adams – once famously said, “If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” 

Contemporary retail leadership teams talk a good game around these kinds of sentiments. But some of my recent encounters with big and small retailers make these claims sound increasingly hollow, resulting in three types of employee reactions. 

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