About the author

Brian Walker

Brian Walker

As the principal and founder of Retail Doctor Group in the Australasian and Asian market place, Brian brings considerable senior experience gained in the specialty retail, franchising and shopping centre sectors.



Boards of today and tomorrow

Brian Walker wonders if the role of the board has changed in modern times.


Gaining your unfair advantage

Brian Walker on the insidious effect of cannibalisation between physical retailers.


“You talking to me?”

Brian Walker examines the art of telling your story.

business strategy, process, solution

Retail predictions for 2018

Brian Walker predicts the big five retailing trends for the year.

Shopping, Christmas

The theatre of Christmas retailing

Brian Walker says it’s showtime for retailers – and time to maximise trade during the crucial period.

Amazon fulfillment centre

Debunking the bunk on Amazon

Brian Walker asks if we can all please take a chill pill with regards to Amazon.


Building real customer experience into award winning retail

Brian Walker on a Spanish retailer’s novel approach to travel.


From acorns to icons – lessons in change leadership

Brian Walker looks at the latest currencies in the new retail economy.

dotti, premier investments, just group

All things must pass

Brian Walker ponders over some of the older brands within the Premier investments stable.


Ray Ban transforming optical retailing

Brian Walker looks at the iconic brand’s flagship store in SoHo.


Vita Mojo – The Seamless Experience

Brian Walker takes a look at London’s first entirely cash-free restaurant.

puzzle, dollar, money

How to build your brand’s trust economy

Consumer trust has emerged as the currency you cannot trade.


Decathlon Connect – the theatre of retail

A look at the French sporting retailer’s small-scale format.

Businessman drawing social media connection scheme on glass wind

The changing skill sets to be a retailer

What are the professional role profiles of our future retailers?


Disruptors rule – the rise of re-commerce

Where our business models built on process and predictability?

idea, business, cloud, lightbulb

How to breed innovation

Why is innovation typically lumped under the banner as product development or format refinement?

Mall, shopping centre

Leading the customer experience at the edge

Are today’s shopping centres being dumbed down?

business strategy business people

Building the right growth model

Strategy without proper robust consumer insights is like surgery with a blunt scalpel.

business strategy5

The state of play in digital retail today

Are we merely digitalising older methods of reaching our audience?

fist, punch, fight

Beating Amazon will be tribal warfare

Which retailers among us will see the opportunity, and who will focus on their perception of crisis?


Administrators back proposal to save Oroton Group. https://t.co/dkdw2andBb #retail #ausbiz

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ACTU secretary Sally McManus has savaged the Fair Work Commission, vowing to fight for a range of changes to Austra… https://t.co/uKegs9EWGE

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