About the author

Dave Farrell

Dave Farrell

Dave Farrell is a retailer and writer with three decades of experience on three continents. He can be reached at Freelance Alliance NZ on [email protected]

Articles

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Red herrings and scapegoats

The fact is for every underperforming brand, there are others excelling within the same niche.

etsy, pop up, customer, shop, service

Customer service: a spontaneous echo

No amount of indoctrination will enthuse demonstrable passion from team members unless there is meaningful engagement.

shopping, fashion, shirt

The hunter-gatherer in us all

Retail’s misery is a result of silver-bullet distraction and a narcissist misconception of what matters.

different, business

The secret life of an autistic retailer

Employers can be prejudiced against those they perceive to be disabled and often hide behind the bureaucracy of health and safety concerns.

sick

Telltale signs of an ailing retailer

How do symptoms present themselves to the general public?

markdowns, sale, discount

The faux discounter

Discount branding is a tightrope that very few do well and even less should partake.

first sales

A tale of two retailers

Never underestimate the devastation of a single person’s toxicity on a brand and bottom line.

Leadership

Retail cultures reflect leadership

A realisation that the company name is not the overriding brand nor is product and price-point decisive factors.

tech1

Change without courage is mute

Be wary of those who prescribe change for they are the very same who either did not foresee today’s retail turmoil or contributed toward it.

birkenhead, shopping, shop

Going back to basics

There is no silver bullet for retailers.

business, deal, people, meeting

The retail plunge from mediocrity

The compulsion for conformity is nothing other than a guise by ambivalent support offices and ivory towers in a corporate quest for sameness.

Virtual-Reality-VR-Shopping

For better or worse?

Over the last 25 years, has retail changed for the better or for the worse?

business, strategy, process

Fiddling while retail burns

Are the fundamentals of retail being ignored in the clamour to apportion blame when business wanes?

MUJOSH store

You know you’re a retailer when…

Why retailers can never switch off – even when not on the job.

MUJOSH store

Retail – no place to hide

Why retail is, and always has been, an open and honest industry.

Businessman drawing social media connection scheme on glass wind

Retail guru or snake oil charmer?

Are advisors and consultants aiding and abetting retailers, or doing more harm than good?

DaveFarrell120716

The TV home-shopping dinosaur

The Jurassic beast of TV home shopping continues to defy extinction.

brain

Replacing psychobabble with Retail KISS

Why there is no surreptitious approach to the communal mindset of the fickle shopper.

popdown

Pop-up shops as mere distractions

Is pop-up retail a feasible option for established retailers?

DaveFarrell200616

Retailers lacking in (Dis)abled Intelligence

Dave Farrell on how retailers can benefit from embracing an integrated work culture.

Twitter

Litigation firm nearing the end of its investigation. https://t.co/fnEbVVrZ1p

1 min ago

Competition in the Australian luxury market is heating up as new channels and consumers come to the fore. https://t.co/W6O4FqUQGc

31 mins ago

Troubled sports e-tailer suspends shares for at least three months. https://t.co/gEAFpfeZUS #Surfstitch

1 hour ago
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