About the author

Dennis Price

Dennis Price



If at first you don’t succeed, flip it

Take the decisions about a new, scary future before it is upon you.

Business man on road heading toward a dollar sign concept

When you run out of retail highway

Just like traditional retailers run out of geography, eventually e-commerce will run out of new customers too.


Are you a biscuit bomber?

Every business has them and real leaders know their immense worth.


Achieving retail success amongst the carnage

How many of the things we ‘know’ about retail is myth and how many are facts?

online shopping concept, trolley,

Trump is the kind of President Australia needs

Click bait annoys, but in bricks and mortar land we have the same thing.


This lies at the heart of retail failure

The solution is not big data, robotics, the CX or a better brand.


Will customers talk to robots?

Imagine CEOs could ‘talk’ to all staff across a country-wide network, get feedback and pass on tips during the day – all with no ongoing cost after setup?

glass puzzles in business hands

To merge or not merge, that is the question

Can the Terry White Group-Chemmart merger be one of the minority of mergers and acquisitions that actually succeeds?


Retail learnings from Pokémon Go

How retailers can learn from the Pokémon Go craze – without missing the bigger picture.

shoes, footwear, service

Customer services biggest mystery

Debunking the appraisal of customer experience, as a result of cumulative averages and aggregates.


Five business lessons to live by

Dennis Price signs off from Inside Retail with five lessons for business and life.

Woolworths supermarket shopping large

Lessons from the supermarket giants – part 2

In part two of his series on supermarkets, Dennis Price looks at strategy.


Lessons from the supermarket giants – part 1

The evolution of supermarkets contains many lessons for modern retailing, writes Dennis Price.

people, business

Coming out as a retailer

Without exception we can attribute success or failure of a retail business to people, says Dennis Price.

devil, businessman, business, evil, naughty

The 7 deadly sins of retailing

It is beneficial to take the time to diagnose the failings in one’s retail business, says Dennis Price.

Computer, e-commerce

30 practical tips for e-commerce success

Dennis Price provides his top 30 tips for e-commerce operators.

strategy, business, plan

The right strategy today is wrong tomorrow

Things that we know today are always overturned in the face of advancing knowledge, writes Dennis Price.


How good are you?

A host of biases in our thinking processes make us think we are better than we really are, says Dennis Price.

Customers, users, advertising, marketing, chart, graph, business, plan

Was your customer service once beautiful?

You need to listen to customers and know them to be successful at customer service, writes Dennis Price.

Arrow, down, failure, fall, decline, drop

Why do franchises fail?

Dennis Price gives his view on why some franchises don’t survive.


Retail landlord announces big refurb of centre in eastern gateway. https://t.co/Czzstk9KJg #MidlandGate

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Meet the man at the helm of a 108-year-old business. https://t.co/88swsPnXfq

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