About the author

Dennis Price

Dennis Price


LOS ANGELES - MAY 12:  Sir RIchard Branson at the Power Up Gala

Why you should strive for mediocrity

There’s no point in aiming for the stars in retail. Success is doing the same thing repeatedly – and getting slightly better at it.

Angry, mad, anger, scream, frustration

Customer complaints have zero ROI

Focusing on customer complaints can have a range of negative impacts on businesses.

clothes, fashion, m-commerce, smartphone, mobile

Data in the mall

There are several factors to consider before installing free wi-fi for the public.

business strategy, business financial investment risk

Should retailers ‘take the knee’?

What role should business play in socio-political issues?


​What no one tells you about e-commerce failures

10 lessons for bricks and mortar retailers.

business strategy 4

You have to be in it to win it

Five steps to position a retail store practically.


When business models eat themselves

Modern businesses, now so seemingly invincible, are vulnerable at the core.


Transformative innovations for shopping centres

Why do shopping centres struggle with innovation so much?

Strategy, plan, business, fix

Retail fan or retail spectator?

The challenge we face is that we actually believe is incongruent with what we say – that is why we fail in the ‘execution’.


A radical solution for retail innovation

Most challenges can be overcome if we want to do it and we have the technology to do it.

business technology, pricing strategy

What would you do today if you knew what would happen in 17 years’ time?

Executives don’t really want to know what the future will be like.

shopping, retail

What value in a lease?

How can retailers dishonour contractual commitments with no/limited consequence?

markets, fresh food

The antithesis of Amazon is coming

In retail, it used to be about who you knew.

lease, agreement, key

Summary of Main Changes to Retail Leases Act 1994 – part 2

How some of the changes may impact on general lease administration processes.

Federation centres, novion, shopping centre

Summary of main changes to NSW Retail Leases Act 1994

Part one of a series examining the ramifications for retailers when changes take effect tomorrow.


Seven immutable truths of prosperous shopping centres

In the coming evolution of malls, there are a few self-evident truths to be considered.

Werribee Plaza - Main Mall

Death of the mall

An individual mall may die like an individual car may crash; but ‘The Mall’ is no more dying than ‘The Car’ is dying.

business strategy, process, solution

What ails our retailers? Retailing with our eyes wide shut

Managers treat their companies like organisations, leaders treat their companies like an organism.


If at first you don’t succeed, flip it

Take the decisions about a new, scary future before it is upon you.

Business man on road heading toward a dollar sign concept

When you run out of retail highway

Just like traditional retailers run out of geography, eventually e-commerce will run out of new customers too.


Surfstitch's fate to be decided in April https://t.co/9xnpsJ5dPM

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SA election: long awaited retail reform on the agenda https://t.co/U9aYHvgK8O

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'Business as usual': Toys 'R' Us Asia reassures customers https://t.co/qdEOlm9Xx7

14 hours ago

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