About the author
Take the decisions about a new, scary future before it is upon you.
Just like traditional retailers run out of geography, eventually e-commerce will run out of new customers too.
Every business has them and real leaders know their immense worth.
How many of the things we ‘know’ about retail is myth and how many are facts?
Click bait annoys, but in bricks and mortar land we have the same thing.
The solution is not big data, robotics, the CX or a better brand.
Imagine CEOs could ‘talk’ to all staff across a country-wide network, get feedback and pass on tips during the day – all with no ongoing cost after setup?
Can the Terry White Group-Chemmart merger be one of the minority of mergers and acquisitions that actually succeeds?
How retailers can learn from the Pokémon Go craze – without missing the bigger picture.
Debunking the appraisal of customer experience, as a result of cumulative averages and aggregates.
Dennis Price signs off from Inside Retail with five lessons for business and life.
In part two of his series on supermarkets, Dennis Price looks at strategy.
The evolution of supermarkets contains many lessons for modern retailing, writes Dennis Price.
Without exception we can attribute success or failure of a retail business to people, says Dennis Price.
It is beneficial to take the time to diagnose the failings in one’s retail business, says Dennis Price.
Dennis Price provides his top 30 tips for e-commerce operators.
Things that we know today are always overturned in the face of advancing knowledge, writes Dennis Price.
A host of biases in our thinking processes make us think we are better than we really are, says Dennis Price.
You need to listen to customers and know them to be successful at customer service, writes Dennis Price.
Dennis Price gives his view on why some franchises don’t survive.