About the author

Graham Lack

Graham Lack

Graham Lack has over 35 years retail experience in senior management roles at Luxottica and Suzanne Grae. He has had management roles in Retail Operations, Finance, IT, Marketing, Merchandise Planning and Logistics. He holds a B.Sc and MBA.


Balance sheet & calculator

GMROI: The sacrificial lamb of retail

Despite many retailers knowing what GMROI stands for, its calculation and interpretation are not well known at all.

business strategy5

Apocryphal Now: Don’t let the facts get in the way of a good story

Before embarking on the search for the holy grail, retailers should focus on the things that matter most.

clothes, fashion, shoppinng, womenswear

Allocations – black art or science?

Dismiss sizing and allocating as simple exercises at your own peril.

register, money, price, spending, til, POS

Exposing the cost of lost sales

You might be shocked at how much lost sales are costing your business.


Artificial intelligence in retail

You don’t need much AI to work out that different climates means different jackets.

business strategy 4

On being an entrepreneur

We’ve all had new ideas at work, but does that make us entrepreneurs?

digital, shop, online, future, omni-channel, multi-channel, online

The real power of omnichannel retailing

Most retailers in this day and age are probably at best multi-channel entities.


Apparel retailing – where to from here?

Part two: Maybe retailers are the rats and the customers have conditioned us.

sales, clothes, fashion

Apparel retailing – where to from here?

The source of fashion retailing woes can actually be tracked back to the early 1980’s.

business strategy 5

Keeping the main thing, the main thing

So what exactly has the internet changed if not our fundamental consumer behaviour?


Stockland unveils $414m redevelopment of Green Hills Shopping Centre https://t.co/kVJUZbBM6G

15 hours ago

Toy billionaire launches $1 billion campaign to #SaveToysRUs https://t.co/bNZ0x68dQA

17 hours ago

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