About the author

Stuart Bennie

Stuart Bennie

Articles

Apple-Ipad-2017

Wesfarmers at it again

Stuart Bennie takes a look at price guarantees.

point of sale, pos, eftpos, shopping, retail

The end of customer service

Is it any small wonder that we are witnessing the end of a retail era?

Myer

Solly’s obsession

Why is Solomon Lew so obsessed with Myer?

omnichannelretail

The biggest retail hoax ever

Can anyone provide just one example of the tangible dollar benefits of omnichannel?

business strategy business people

How not to delegate

If you want to get promotion don’t empower your staff.

AIMIA bricks

Another fatal blow for bricks and mortar?

Suppliers are falling over themselves to get a product accepted by online retailers.

merchandise_store_stock

Four big switch offs

Risk these four main issues at your own peril.

SCA feature image

How to fight Amazon

Retailers, rather than wallowing in self pity, are also taking steps to minimise the impact of the US giant.

RebelSport-Chatswood-VM-146

What does “customer first” really mean?

Customers demand more than just price to consider that they are being placed as number one.

BernieBrookes2

The demise of Bernie Brookes – again!

Opinion: The performance of Bernie Brookes at Edcon has been underwhelming to say the least.

button,keyboard,confused

Email epidemic

There is a difference between a sense of urgency versus a culture of panic and frenetic activity pretending to be work.

former dick smith store

You can smell retail death

One can spot stores that will be closing before not too long.

Bunnings2

Store managers are the kingpins

Retailer’s need to pay a visit to this regional store to witness first hand what is happening there.

Sydney cbd

Are retailers ready for war?

Australian retailers need to prepare for when the unthinkable happens.

Angry, frustrated

Yes, you can catch insanity

Have we totally lost the plot about what retail is really all about?

business strategy7

Beg forgiveness

You must take calculated risks to succeed and yet many retailers do not foster this culture.

sale, discount, money, retail

Discount fatigue

It has been around for many years but is getting worse and now become endemic.

DavidJones

The heart and soul of David Jones

The move to Melbourne will indeed change the DJ soul – for the better.

amazon-no-check-out-dec-2016

Game changer?

It is seldom that something totally new and significant happens in retail.

whitebait

Retail despair

How can a retailer ignore its customers and still be in business?

Twitter

Retailer unveils biggest sellers while data firm predicts online frenzy for Boxing Day https://t.co/dNwC4M1bPm

2 hours ago

Westfield buyer sees future for centres https://t.co/BH3HwGOF6x

6 hours ago

Online spike fuels bumper amount of parcel deliveries https://t.co/kvBnJNfDTG

8 hours ago
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