Opinion News - Inside Retail Australia

business strategy, process, solution

Retail predictions for 2018

Brian Walker predicts the big five retailing trends for the year.


A moment for Santa’s retail helpers

There is nothing more gratifying than a leader sharing esteem to drive improvement.

Shopping, Christmas

The theatre of Christmas retailing

Brian Walker says it’s showtime for retailers – and time to maximise trade during the crucial period.


Building real customer experience into award winning retail

Brian Walker on a Spanish retailer’s novel approach to travel.

digital, shop, online, future, omni-channel, multi-channel, online

Not being online can be liberating

E-commerce should not be an automatic inclusion in the operational armoury of all retailers.


What is it that retail is trying to achieve through technology?

The prevailing attitudinal mindset between AI and HR is reflected in financials, where one is seen as an asset and the other as an overhead and liability.


How will your customers react to the launch of Amazon in Australia?

Retail Doctor Group uncovers some interesting insights on the e-commerce giant’s local launch.

idea, business, cloud, lightbulb

We have the wrong attitude to retail ambition in this country

Australian retailers need to be supported in taking the necessary risks to successfully challenge on the global scene.

learning, classroom, education, training

Is retail learning and development relevant?

The concept of a training department led by disassociated L&D personnel contradicts the very essence of employees developing themselves.

Bear shopping Christmas presents trolley

Should you leave customer care to the least trained staff?

The paradox of putting our most inexperienced staff in front of our most experienced customer.


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