There are common threads for organisations that have moved the needle from poor customer experience towards industry leading.
Leadership changes made as conglomerate signals major writedowns.
Iconic brand’s new CEO signals intent to “create the ultimate multi-brand destination, a Sephora of beach lifestyle.”
Can someone explain how retailers that sit on some of the world’s richest sources of big data, fail to compete with those who, in some instances, have none?
Fashion e-tailer steps up international plans.
Shoppers admit deliberately checking out products in store, only to look for it online.
The door is open for local retailers to compete in the battle for market share.
Big names see bumper online Christmas season.
Discount department chain enjoys better than expected festive trade.
Looking back at what made headlines this week.