Brian Walker on the ‘scourge’ of the retail proposition.
Like any industry, retailers can be plagued by an excessive management framework.
Retailers need more than hope to change their trading results.
Why are retailers failing at such an alarming rate?
For all the focus on systems, tools, and resources, what exactly are retailers doing with customer information exactly?
Are we getting close to a class action by disgruntled shareholders?
Retreating to the defensive ground of ‘glorified Kmart’ out of fear, deeply entrenches the very problems that are killing the struggling retailer.
Execution issues underpin “unsatisfactory” half.
There are common threads for organisations that have moved the needle from poor customer experience towards industry leading.
Wesfarmers eyes new horizons.