Opinions - Inside Retail Australia


Boards of today and tomorrow

Brian Walker wonders if the role of the board has changed in modern times.


Retail: Move over Jack And Jill?

Gone are the days where corporate benefited from low skill sets running a retail outlet.


A rocky half for local retailers

The halfway mark of FY18 is looming as a watershed period for the retail industry in Australia.


Dog day retailing

A different view on the bargaining power of retailers facing two common leasing scenarios.

Angry, mad, anger, scream, frustration

Customer complaints have zero ROI

Focusing on customer complaints can have a range of negative impacts on businesses.


Differentiate or die

Differentiation doesn’t mean a new logo.


Gaining your unfair advantage

Brian Walker on the insidious effect of cannibalisation between physical retailers.

Oroton Emporium

Oroton: A tale of struggle

After a grim-looking period at the end of the year, there’s now some hope on the horizon for the luxury leather goods brand.


“You talking to me?”

Brian Walker examines the art of telling your story.

myer david jones

Data can’t save our department stores

Can someone explain how retailers that sit on some of the world’s richest sources of big data, fail to compete with those who, in some instances, have none?


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