They seduce with low prices, but how long can the romance last?
Why taking price out of the equation and re-thinking CX can help avoid ‘Death by Amazon’.
As demonstrated by the likes of Under Armour, Nordstrom, and Best Buy – what does not kill you does make you stronger.
Electrical appliance retailer names Corey Hedin as its new chief retail officer.
Jon Bird witnesses a critical baton passing moment for retail.
Half Future Shop chain to reopen as Best Buy.
Jon Bird looks at the demise of Target in Canada and others who have suffered the same fate over the years.
US home appliance giant to leave Chinese market.
Michael Baker takes us around the world of American retail in 80 days with six observations on the market.
Jon Bird looks at the components of a compelling retail customer value proposition