digital Archives - Inside Retail
Creating an excellent customer experience
There are common threads for organisations that have moved the needle from poor customer experience towards industry leading.
Frank Lowy: Retiring was frightening
Westfield veteran has ‘no fear’ about the future of physical retailing.
Coles MD confident of second-half lift
Supermarket giant’s chief says retailer positioned for growth.
US chain targets digital growth
Discount department chain enjoys better than expected festive trade.
It’s shopping season: UX-ing when UX-ing matters
There are new and surfacing trends in the online shopping and browsing experience.
Lorna Jane launches digital flagship in Canada
Aussie activewear brand looks to bolster position overseas.
Decathlon looks to “digital first” strategy
French sports retailer pleased with initial response by consumers.
Retailing 2018: the mobile customer is king
The experience factor has been elevated to a new level in the digital context.
Deloitte: Discount trend to reverse
Post-Christmas sales look to be back in vogue as retailers’ optimism wanes.
