The concept of a training department led by disassociated L&D personnel contradicts the very essence of employees developing themselves.
One of the most important components of any successful retail business is its frontline staff.
Innovation is not the cohort of the elite but the compulsion of those encountering the mundane, impractical or unjust.
Don’t be fooled by deceptive distinctions between different forms of commerce.
There are very few retail businesses that can afford to lose 20 per cent off the topline and survive.
Retail is about simplicity, yet complicated by feeble leadership and handicapped by inconsequential management tiers.
Before long, customers will be buying with the most powerful of triggers – their conscience.
Despite humility being good for business, it’s extremely difficult for CEOs to be genuinely humble.
A look at how leadership behaviours and attitudes are diffused throughout the whole organisation.
If you want to get promotion don’t empower your staff.
Executives don’t really want to know what the future will be like.
Suppliers are falling over themselves to get a product accepted by online retailers.