Brian Walker on why many retailers try to copy Apple in their shop designs yet fall short in the actual implementation.
For all the projects, training schemes, improvement programmes and fast-track systems, retail still finds itself as a last resort to prospective employees.
Conglomerate continues to restructure its operations.
Why are retailers focused on ‘experience’ when they can’t get basic customer care right?
Are retail warehouses a moneymaker or black hole?
The underpayment affects a large number of current and former Lush staff.
Customer satisfaction is on the rise for some of Australia’s largest retailers.
At what point does female representation on a company board stop being tokenistic?
How will Australian companies fare when the Australian Modern Slavery Act comes into effect later this year?
Brian Walker on the power of storytelling in retail.