Key Advice for retail Professionals - Inside Retail Australia

Retail learnings from the vision and legacy of Apple

Brian Walker on why many retailers try to copy Apple in their shop designs yet fall short in the actual implementation.

Any elephants in the room?

For all the projects, training schemes, improvement programmes and fast-track systems, retail still finds itself as a last resort to prospective employees.

When was the last time you measured your customer service?

Why are retailers focused on ‘experience’ when they can’t get basic customer care right?

There is hope for the high street

Here’s how to transform it.

Why Australian organisations can outperform European peers in tackling modern slavery

How will Australian companies fare when the Australian Modern Slavery Act comes into effect later this year?

How to beat the machine

Brian Walker on the power of storytelling in retail.

Keeping the best of the old, creating the ‘now’

Brian Walker on a classic brand that is innovating and reinventing itself.

Retail’s plastic onion

A proposed cutback of the single-use checkout bag is but a diversionary ploy.

Ignore Amazon at your peril

Australians will not spend more because of Amazon, they will just change the way they spend it.

Beyond fabricated ambience, into retail auras

Retailers invest millions of dollars fabricating store ambience, so why doesn’t it always work?

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