Brian Walker on why many retailers try to copy Apple in their shop designs yet fall short in the actual implementation.
For all the projects, training schemes, improvement programmes and fast-track systems, retail still finds itself as a last resort to prospective employees.
Why are retailers focused on ‘experience’ when they can’t get basic customer care right?
Here’s how to transform it.
How will Australian companies fare when the Australian Modern Slavery Act comes into effect later this year?
Brian Walker on the power of storytelling in retail.
Brian Walker on a classic brand that is innovating and reinventing itself.
A proposed cutback of the single-use checkout bag is but a diversionary ploy.
Australians will not spend more because of Amazon, they will just change the way they spend it.
Retailers invest millions of dollars fabricating store ambience, so why doesn’t it always work?