Why brands need to embrace novelty, not fear it.
It’s no good having a one-click checkout if your distribution centre system is prehistoric.
Brian Walker on the ‘scourge’ of the retail proposition.
Like any industry, retailers can be plagued by an excessive management framework.
Retailers need more than hope to change their trading results.
Retreating to the defensive ground of ‘glorified Kmart’ out of fear, deeply entrenches the very problems that are killing the struggling retailer.
There are common threads for organisations that have moved the needle from poor customer experience towards industry leading.
Think of some long-standing Australian retailers and assess what has changed in the last decade.
Stuart Bennie thinks it’s time to park the technology mumbo jumbo for a while.
How confident are you that your retailers are retailing?