Editor’s Picks - Inside Retail Australia

McDonalds

Do you want fries with that?

Why do business owners tolerate mediocre sales people?

Sale-sign-window-manequins

Apparel retailing – where to from here?

Part two: Maybe retailers are the rats and the customers have conditioned us.

human resources, business, interview

Our people aren’t stupid

In a world preoccupied with performance at all costs, the language of ‘staff loyalty’ does not fit.

sales, clothes, fashion

Apparel retailing – where to from here?

The source of fashion retailing woes can actually be tracked back to the early 1980’s.

discount-loyalty-customer-experience

Are marketing initiatives destroying the customer experience?

Retailers need to remove the rose tinted spectacles and question the practicability of ivory tower initiatives.

markets, fresh food

The antithesis of Amazon is coming

In retail, it used to be about who you knew.

tech1

Technology is making us stupid

We are ending up with a ‘tick the box’ process based industry and dumbing down retail models, experience and talent.

grid, data, money, dollar

How to use data to unleash your retail superpowers

The days of collecting static data and feeling proud because of the large number of customers recorded in your database are over.

Amazonbooks

Didn’t we tell you?

Amazon is a retailer that has limited capability in the real retail game.

Retail-career

A non-fiction guide to retailing

In a time of diminishing talent pools, how would you portray your career to inspire the next generation?

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