Why do business owners tolerate mediocre sales people?
Part two: Maybe retailers are the rats and the customers have conditioned us.
In a world preoccupied with performance at all costs, the language of ‘staff loyalty’ does not fit.
The source of fashion retailing woes can actually be tracked back to the early 1980’s.
Retailers need to remove the rose tinted spectacles and question the practicability of ivory tower initiatives.
In retail, it used to be about who you knew.
We are ending up with a ‘tick the box’ process based industry and dumbing down retail models, experience and talent.
The days of collecting static data and feeling proud because of the large number of customers recorded in your database are over.
Amazon is a retailer that has limited capability in the real retail game.
In a time of diminishing talent pools, how would you portray your career to inspire the next generation?