Opinions - Inside Retail Australia

The truth about physical store closures in retail

A closer look at global store closure data, and a plea for local data.

Underpayment scandals in retail open door for unions

How underpayments could lead to an overhaul in industrial relations.

True leadership is not a “yes” brigade

Opinion: A true leader should not be held to the old guard’s ways.

Are retailers their own worst enemy? The shop windows say everything

Nothing has changed in over 20 years.

In the age of user-generated content, even negative reviews are useful

User-generated content has never been more important.

What benchmarks should you be using in retail?

Opinion: Benchmarks are potentially powerful tools to understand your business.

The power of unlearning

Some traditional, even venerable, retailers reinvent themselves for a creative new future.

Why retail basics are the key to a great customer experience

Why being a great retailer is fundamental to the customer experience.

Is it best to be an early adopter or a late adapter?

Sometimes it’s good to get the jump on competitors – but not always.

The hidden costs of online shopping – for consumers and retailers

Opinion: Retailers are struggling with “customer first” strategy.

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