A closer look at global store closure data, and a plea for local data.
How underpayments could lead to an overhaul in industrial relations.
Opinion: A true leader should not be held to the old guard’s ways.
Nothing has changed in over 20 years.
User-generated content has never been more important.
Opinion: Benchmarks are potentially powerful tools to understand your business.
Some traditional, even venerable, retailers reinvent themselves for a creative new future.
Why being a great retailer is fundamental to the customer experience.
Sometimes it’s good to get the jump on competitors – but not always.
Opinion: Retailers are struggling with “customer first” strategy.