Are you ready for dark retailing?

Retail commentators spend a lot of time jabbering about customer experience, customisation, big data and other big buzzwords. To be sure, they are interesting and – in some cases – important topics to think about, but they are so obvious, they are hardly worth talking about. The problem is that this detracts from (what I believe is) a massive paradigm shift happening in commerce, which sooner or later will also happen in retail. You know, frog, boiling water and all that. Now I’ll

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