What can Dick Smith teach us?

  An increase in sales revenue hides a multitude of sins. If profits increase, executive bonuses increase. In our American-influenced business culture we obsess about results and outputs. (Every proposal I write lists the key deliverables.) There is a mucho overtone to our gleeful acclamation: ‘Look at the score board!’ Input >> Process >> Output is the archetypal structure of a system and holds true for the system of retail. (See diagram for a retail system in this post.) T

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