Leading productivity in a reactive workplace

Some might say that retail is an inherently reactive industry. Is it not a shop assistants job to react to the customers coming into the shop? This may be true at the coalface of the retail world, in the store, but there are many roles that sit behind this coalface that should not be so reactive, yet they are. Most organisations are driven by urgency and reactivity, and this drags productivity down. Over the last few years, the pace of business has accelerated, and most of us have more to do, wi

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