Myer has opened of a fulfilment warehouse to support its online store, with the first customer orders despatched on Friday.

Myer GM online, Richard Harrison, says the arrangement will support Myer’s existing instore fulfilment model and ensure Myer is well placed to provide improved online customer service moving into the peak Christmas trading period.

“The Myer online warehouse will support existing store fulfilment, complementing our current fulfilment stores,” Harrison said.

“To further support online fulfilment, a number of system enhancements were recently deployed to better connect our online ordering and warehouse systems, and store fulfilment. The new systems will provide efficiencies in the order management process and help improve delivery speeds to our customers,” he said.

The warehouse, located in Maidstone, Victoria is fully managed by Cargo Services Group and houses with Myer’s 15,000 most frequently ordered online products.

The warehouse will service orders made through myer.com.au, as well orders made through the Myer Customer Service Centre.