Voice shopping is going to change retail in ways you don’t expect

The Australian retail sector is entering an era of unprecedented change. Not just online retail, all retail, and it’s going to have major impact on brands. Artificial intelligence (AI) is changing the way people shop for products, but it may be in a way you don’t expect – through conversation. Here’s how. AI is human-like intelligence, learning and evolving with the information presented to it in real time. And the most human way to communicate is through conversation. Smart speakers suc

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