Preview: Inside Retail Weekly 2196
NEWS: Discount department stores get customer boost
New research finds that customer satisfaction is on the rise for some of Australia’s largest retailers.
ANALYSIS: Analyse that
Several major retailers have unveiled dedicated data and analytics units tasked with turning customer information into actionable insights.
ANALYSIS: Banning the b(r)ag
Woolworths and Coles’ well publicised rollout of a nationwide plastic bag ban has had its fair of detractors – why has this been such a contentious issue?
AROUND THE GLOBE: Experiential retailing or cafes in disguise?
The indulgent nature of chocolate is leading to an expansion of its retail experience, writes Norrelle Goldring.
OPINION: The only question a retailer needs to answer
There’s no shortage of ‘technological opportunities’ for success in retail today – leadership’s challenge lies in distilling the useful, from the superfluous, writes Peter James Ryan.
OPINION: Sigma hit by competitor’s blow
Chemist Warehouse’s decision to move to a rival supplier has created major challenges for one of Australia’s largest retail pharmacy companies.
FROM THE SOURCE: Jason McLean, Canon Australia
The debut retail presence for a global icon Down Under is all about conversations first, products second, according to this week’s brand leader.
SPOTLIGHT: Viva voce: A retailer’s best friend
Why word of mouth is still an incredibly important weapon in a retailer’s marketing toolkit.
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