Retail’s next big plays: rethinking innovation in Australia

By Jarrod Payne, a quantitative market research & insight specialist at Kantar Millward Brown. Retailers are beset by change on all fronts. From the continued rise of online shopping, the growing integration of the internet of things, artificial intelligence in homes and cars, driverless cars, social shopping and players like Amazon attempting to reduce friction in the shopping process. These challenges require innovative and forward looking solutions. While Australian retailers do some t

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