‘Technical glitch’ hits Coles supermarkets
Coles has apologised after several of its supermarkets across Australia were forced to close because of a technical glitch.
A number of stores on Sunday morning posted notices on their doors about the outage, including in Sydney, Melbourne and the Gold Coast, according to posts on social media.
Coles confirmed some “minor IT problems” had affected some supermarkets, “which were out of our team members’ control”, but all were now open and trading.
“We apologise for any inconvenience our customers experienced earlier this morning,” Coles said in a statement.
“All Coles supermarkets are open and trading.”
Earlier in the day, Coles supermarkets could be seen shuttered with notes taped to the doors, informing customers:
“Our store is currently closed due to circumstances beyond our control.
“We are working to resolve the issue and will re-open as soon as possible.
“We apologise for any inconvenience caused.”
Access exclusive analysis, locked news and reports with Inside Retail Weekly. Subscribe today and get our premium print publication delivered to your door every week.
Inside Retail Polls
Do you know any retailer with exceptional customer experience? Nominate them at 2020 Retailer Awards:… https://t.co/Tc3DDjJbFV22 hours ago
Nominations for 2020 Retailer Awards are officially open! Tag retailers you believe provide exceptional customer ex… https://t.co/wkhQq3UjFE2 weeks ago