The hidden costs of online shopping – for consumers and retailers

Internet shopping has grown massively, especially now that free delivery and returns, with multiple ways of making them, are the norm. You can order a number of variations of the same piece of clothing, for example, and then just send back the unwanted ones. While many returned items may be damaged or faulty, a lot of places will let you return something just because you don’t like what you ordered. And instagramming expensive clothes, for #OOTD (outfit of the day) posts, and then returning th

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