Toll Group has launched pop-up delivery hubs in selected Westfield shopping centres, aimed at offering a new consumer-to-consumer parcel delivery service.

Grant Arnott, managing director of 24 hour shopping event, Click Frenzy, said the initiative is tapping into a market ready for disruption.

“The retail industry has been calling out for a shake-up to improve logistics and the customer experience,” Arnott said. “Toll’s service is exactly what the market has been looking for to invigorate the shopper experience and stimulate further growth.”

Luke Condon, general manager of consumer and e-commerce, Toll Global Express, said shoppers are demanding lower prices and greater convenience for parcel deliveries across both traditional and online shopping.

“Feedback from shoppers at the pop-up hubs this week has been overwhelmingly positive,” Condon said. “With prices as low as $10 to ship to most locations in Australia, demand has exceeded our expectations.”

Toll has invested over $320 million in new warehouse facilities across Melbourne and Sydney over the last 18 months. The investments have boosted Toll’s parcel delivery capabilities to process up to 24 parcels per minute.

Gearing up for Christmas, Toll has increased its delivery fleet up to 30 per cent in key locations, and increased staffing by 150 per cent to ensure on-time delivery for customers.

The Toll Group, which is part of Japan Post, provider of logistics services that employs 40,000 people across 1200 locations in 50 countries, will look at expanding the pop-up delivery service to additional retail outlets during future peak periods such as Christmas and Easter.

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