What ails our retailers? Retailing with our eyes wide shut

When a group of auto executives returned from a visit to Japan in the 80’s one confided to Peter Senge (world-renowned consultant, academic and author The Fifth Discipline) that they were taken for a ride because they weren’t shown the real factories. One executive told him: “They did not show us the real plants. There were no inventories in those plants. I have been in manufacturing for over thirty years, and I can tell you those weren’t real plants.” He did not realise that he had

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