Bain Capital Archives - Page 3 of 33 - Inside Retail

Do you make this mistake?

You can’t have a real relationship if you view customers as traffic, says Dennis Price.

Has hell frozen over?

Successful CEOs act to correct situations and strive for continual improvement, writes Stuart Bennie.

House of mirrors

Are retailers blaming external factors for situations of their making, asks Barry Nicolaou?

Lessons in global competition

The way we think about competition isn’t helping us, says Peter James Ryan.

How to turn $4000 into millions

Jon Bird relays the big story of a little company who has emerges to disrupt a retail category.

How to lose sales quickly

How a situation is framed can have a big impact on how someone thinks, explains Dennis Price.

50 shades of red

Why spend millions on advertising if your customer service isn’t up to scratch? asks Stuart Bennie.

The myth of customer satisfaction

Brian Walker looks at two retail myths and what can really be done to satisfy the customer.

Zombie Malls: When retail loses relevance

Jon Bird takes a look at the dead malls reaching epidemic proportions in the US.

How to waste money

Training the way it is most often done is not the panacea people think it is, says Dennis Price.