Costco Archives - Inside Retail

Costco takes Amazon’s US customer service crown

Wholesale retailer leads e-commerce and department stores for customer service.

Costco leads Target, Kmart on customer satisfaction

International brand wins Australia’s trust over domestic competition.

The changing face of Australian supermarkets

Dick Smith says that the future of Aussie supermarkets is in danger – is he right or wrong?

Mixed fortunes: Is the variety store model sustainable?

Norrelle Goldring looks at the variance in global performance and execution of dollar and variety stores.

Discount department stores get customer boost

Customer satisfaction is on the rise for some of Australia’s largest retailers.

How hard will Amazon really hit Aussie retailers?

Though the e-commerce giant is a formidable opponent, it still has a long way to go.

The fatal flaw at the heart of Metcash

In refusing to renew its supply contract with Metcash, Drakes Supermarkets has revealed a fundamental flaw in the company’s strategy, and the true impact of the decision has yet to be felt.

Aldi, Costco drive down grocery prices in Western Australia

Discounters are having an adverse impact on Perth’s fruit and veg market.

Landlords battle new retail dynamic

Just as retailers have to trim their goodwill and asset valuations, shopping centre owners will be confronted by the same imperative as rents find their level in the new retail dynamic.

Costco ramps up WA expansion plans

Retail/wholesale giant bullish on new market.

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