Costco Archives - Inside Retail

Harris Scarfe tops customer satisfaction

Harris Scarfe’s satisfaction rating grew 5 per cent over the last year.

Retail news from around the globe

PVH profit hit by tariffs, Crowds swamp Costco opening in China, Forever 21 to file for bankruptcy.

Inside Retail’s top 25 retailers

Who’s up and who’s down in our annual list of retailers by revenue.

Discounters outpaced by new entrants

Retailers weakened by Costco face now face even larger threats.

Grocery giants face the music

Coles and Woolworths face an onslaught of international competitors with brand-new gameplans.

Costco takes Amazon’s US customer service crown

Wholesale retailer leads e-commerce and department stores for customer service.

Costco leads Target, Kmart on customer satisfaction

International brand wins Australia’s trust over domestic competition.

The changing face of Australian supermarkets

Dick Smith says that the future of Aussie supermarkets is in danger – is he right or wrong?

Mixed fortunes: Is the variety store model sustainable?

Norrelle Goldring looks at the variance in global performance and execution of dollar and variety stores.

Discount department stores get customer boost

Customer satisfaction is on the rise for some of Australia’s largest retailers.