culture Archives - Inside Retail

It takes people to bring retail alive

Store staff have a huge influence on the customer experience. Are you investing in them?

Why culture creates high-performance teams

How does one craft unity and understanding between team members?

Business without borders: Tips for crossing the cultural divide

How to make a good impression and avoid social missteps in any country.

Mecca, L’Occitane named best places to work

Retailers feature on the annual workplace ranking.

Retail learnings from the vision and legacy of Apple

Brian Walker on why many retailers try to copy Apple in their shop designs yet fall short in the actual implementation.

Beyond fabricated ambience, into retail auras

Retailers invest millions of dollars fabricating store ambience, so why doesn’t it always work?

A lifetime of retail – nothing better

Dave Farrell looks back on 30 years in an ‘incomparable’ industry.

Is benevolent retail achievable?

Before long, customers will be buying with the most powerful of triggers – their conscience.

A non-fiction guide to retailing

In a time of diminishing talent pools, how would you portray your career to inspire the next generation?

The secret life of an autistic retailer

Employers can be prejudiced against those they perceive to be disabled and often hide behind the bureaucracy of health and safety concerns.