customer service Archives - Inside Retail

point of sale, pos, eftpos, shopping, retail

The end of customer service

Is it any small wonder that we are witnessing the end of a retail era?

business planning, business meeting

When the smoke clears, it’s all about product and experience

The management view that everything can be cut down to ‘international benchmarks’ is formulaic nonsense.

etsy, pop up, customer, shop, service

Customer service: a spontaneous echo

No amount of indoctrination will enthuse demonstrable passion from team members unless there is meaningful engagement.

MUJOSH store

Retail – no place to hide

Why retail is, and always has been, an open and honest industry.

shoes, footwear, service

Customer services biggest mystery

Debunking the appraisal of customer experience, as a result of cumulative averages and aggregates.

etsy, pop up, customer, shop, service

Embracing customer complaints

Why a customer who complains is a retailer’s best friend.

customer, pay, POS, counter, checkout, card

Customer service according to who?

Debunking key delusions surrounding customer service in retail.

customer services, bell, desk, help

The importance of customer loyalty basics

When considering the bells and whistles in your loyalty program, forget the basics at your peril.


Human touch in a tech-driven era

Why human interaction is key, as technology drives retail innovation.

phone, iphone, mobile, mcommerce,

Improve over the phone service or pay the price

Stuart Bennie on why retailers and suppliers must offer quality telephone customer service.


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