customer service

image description image description image description
Get the latest from Inside Retail straight to your inbox.
Join over 100,000 retailers who rely on our daily news, views and intelligence - it's free.

More from Latest News

Opinion: Is luxury over?

Online shoppers express anger over poor customer service

Invest in CX – but not for CX sake

Long wait times driving bad customer service experiences

AI improves customer loyalty and revenue

Is it time to ditch the NPS?

Retail would be much easier if you didn’t have to deal with those damn customers!

The end of customer service

When the smoke clears, it’s all about product and experience

Customer service: a spontaneous echo

Retail – no place to hide

Customer services biggest mystery

Embracing customer complaints

Customer service according to who?

The importance of customer loyalty basics

Human touch in a tech-driven era

Improve over the phone service or pay the price

Staging your omnichannel investment

Firing up on customer service arrogance

Embrace unhappy customers