customers Archives - Inside Retail

Is it all about price?

Retailers are increasingly turning to private-label products to lower costs for consumers, while simultaneously increasing margins for themselves. But that isn’t always what consumers really want.

‘Down down’ and ‘cheap cheap’ are gone gone

Why supermarkets are moving away from price.

Retail would be much easier if you didn’t have to deal with those damn customers!

How blind and inflexible process adherence is destroying customer relationships.

The economics of the money-back guarantee

Companies like Amazon aren’t just ignoring disgruntled customers and their product-returning ways.

Satisfying customers at any cost

Are ‘buy now, pay later’ options at checkouts really the no-brainer that providers portend?

You know you’re a retailer when…

Why retailers can never switch off – even when not on the job.

Embrace unhappy customers

Encountering unhappy customers is inevitable for any retailer, says Chase Petrey.

Simplifying shopper marketing

Shopper marketing is a growing buzzword for both brands and retailers. Inside Retail Magazine covers the basics for the confused newbie.

Less + more = CVP

Jon Bird looks at the components of a compelling retail customer value proposition

Try it, you’ll like it

Give your customers a taste of an experience, and you’ll have them coming back for more, writes Gary McCartney*.

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