The days of collecting static data and feeling proud because of the large number of customers recorded in your database are over.
Supermarket retailer looks to cross-channel, cross-device approach.
Inside Retail chats with the tech company’s head of retail & energy.
Professional managers have a place, just not in the critical leadership positions that involve the key ingredient that cannot be taught.
The solution is not big data, robotics, the CX or a better brand.
New research examines the key milestones in the evolution of customer experience to chart the store of tomorrow.
Sponsored: SAP has built new data centre infrastructure in Sydney to support local deployments of cloud-based commerce.
How simple concepts and a change in approach are helping the department store gain traction again.
Sponsored: Transform your communication and capitalise on tighter customer relationships across the digital journey.
Stuart Bennie on the ‘crystal balling’ postulated by predictive analytics companies.