human resources Archives - Inside Retail

Any elephants in the room?

For all the projects, training schemes, improvement programmes and fast-track systems, retail still finds itself as a last resort to prospective employees.

What is it that retail is trying to achieve through technology?

The prevailing attitudinal mindset between AI and HR is reflected in financials, where one is seen as an asset and the other as an overhead and liability.

Retail: Character, charisma and candour

Retail is about simplicity, yet complicated by feeble leadership and handicapped by inconsequential management tiers.

The changing face of retail

Cotton On Group says attracting and retaining great talent across all levels of the business is front of mind for the company.

Is the customer always right?

Combatting customers’ cantankerousness: how to rise above a difficult shopper’s ire.

Show me the values

The challenge for retailers comes when there’s a disconnect between what values are posted on the staffroom wall and the reality.

Culture eats strategy for breakfast

This “fluffy” concept really makes the difference between success and failure.

We need to change more than pay for executives to do better

How executive pay changed for the worst.

Recruiting for an omnichannel retail world

How to find the best candidates to meet the demands of omnichannel retail.

Is mystery shopping legal?

Stuart Bennie on the legal and ethical considerations of mystery shopping.

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