For all the projects, training schemes, improvement programmes and fast-track systems, retail still finds itself as a last resort to prospective employees.
The prevailing attitudinal mindset between AI and HR is reflected in financials, where one is seen as an asset and the other as an overhead and liability.
Retail is about simplicity, yet complicated by feeble leadership and handicapped by inconsequential management tiers.
Cotton On Group says attracting and retaining great talent across all levels of the business is front of mind for the company.
Combatting customers’ cantankerousness: how to rise above a difficult shopper’s ire.
The challenge for retailers comes when there’s a disconnect between what values are posted on the staffroom wall and the reality.
This “fluffy” concept really makes the difference between success and failure.
How executive pay changed for the worst.
How to find the best candidates to meet the demands of omnichannel retail.
Stuart Bennie on the legal and ethical considerations of mystery shopping.